Terms of service

1. Service provider

Edmundas Zlatkus, self-employed (individual activity certificate No. 1171634), address Viršilų g. 6, Vilnius, email info@kinera.lt, phone +370 657 87253.

Business activity: sports and recreation education (NACE 85.51).

2. Services and prices

Prices are in euros and are final.

• Consultation: a 30-minute sports consultation by video call. Price €30. A personal plan is not included. If you order a plan within 7 days of the consultation via the link we email you, it costs €40 (the consultation fee counts towards it).
• Consultation and plan: a consultation plus a personal 4-week exercise plan based on its results. Price €70.
• Physical activity plan: a general personal 4-week exercise plan based on your questionnaire and the WHO physical activity guidelines, without a video call. Price €50.
• Monthly physical activity plan: a continuation after a physical activity plan or a consultation and plan, ordered in the diary: a new plan every month based on your diary, physiotherapist follow-up, answers to questions and a 15-minute video call. Price €29/month, paid monthly (subscription).
• Sports plans: a personal training plan in 4-week blocks up to your chosen race. Levels: Base (€49/month), Advanced (€69/month), Elite (€99/month). Paid monthly or for the whole programme up front; up-front payment gets a discount (−10% for 3–5 months, −15% for 6–8 months) and includes a 30-min video consultation every month.

3. Ordering and payment

3.1. To book a consultation, choose a time in the calendar. To order a physical activity plan, fill in the questionnaire.

3.2. Payment is taken at sign-up through Stripe: by card or another method offered on the Stripe payment page. The contract is concluded once payment is received.

3.3. A consultation booking is confirmed once it is paid. Unpaid bookings are cancelled after 24 hours or a few hours before the consultation.

3.4. If you have a promotion code, enter it on the Stripe payment page. The discount applies only to the order paid with the code; for monthly payment, only to the first month unless the code's terms say otherwise. Codes can't be applied to orders already paid or exchanged for cash.

3.5. You'll receive a confirmation by email and, for consultations, the video call link.

3.6. A gift voucher (kinera.lt/en/dovana) is bought for a specific service – "Consultation and plan", "Physical activity plan" or "Sports consultation" – at that service's price. The voucher (PDF) with a unique code is emailed to the buyer. It is valid for 6 months from payment, can be used once (kinera.lt/en/kuponas), can't be exchanged for cash and doesn't combine with discount codes. The buyer can return an unused voucher within 14 days of payment for a full refund. Once used, the service's own terms apply and the right of withdrawal belongs to the recipient.

4. Providing the service

4.1. The consultation takes place by video call at the chosen time. Please have a device with a camera, a stable connection and room to move.

4.2. If you are late, the consultation still ends at the scheduled time. If you don't join within 15 minutes, the consultation is considered held.

4.3. We email your plan within 3 business days of the consultation or of paying for a physical activity plan.

4.4. If a consultation doesn't take place through our fault or because of technical problems on our side, we'll offer another time or a full refund.

4.5. After payment, a physiotherapist contacts you within 24 hours. We answer questions about your plan within 24 hours.

4.6. If the plan doesn't fit your schedule or abilities, we adjust it free of charge until it does. Write to us in the diary, on WhatsApp or by email.

4.7. With the monthly physical activity plan, we send the new plan within 3 business days of each monthly payment. You book the 15-minute call in the diary; an unused call doesn't carry over.

5. Right of withdrawal and refunds

Withdraw or reschedule using the link in your confirmation email or by writing to info@kinera.lt. Refunds go back to your original payment method no later than 14 days after we receive your notice.

• You can withdraw from any service within 14 days of payment without giving a reason. If the service hasn't been provided yet, you get a full refund.
• You can reschedule a consultation free of charge as long as it hasn't taken place.
• For "Consultation and plan", if the consultation has taken place but the plan hasn't been sent, we refund the plan part: €40.
• Once the consultation has taken place or the plan has been sent, there is no refund for the service provided.
• Monthly physical activity plan: no minimum term. You can cancel at any time in the diary ("Valdyti prenumeratą") or by writing to us; the subscription runs to the end of the paid month and no further payments are taken. Once that month's plan has been sent, it is not refunded.
• Sports plans paid monthly: minimum 3 months; after that the subscription can be cancelled before the next payment date.
• Sports plans paid up front: no refund for a month that has started; the remaining months are refunded at the discounted monthly rate you paid, minus consultations used (€30 each).
• Unused monthly consultations don't carry over.

6. Start of the service

Consultations usually take place, and plans are usually sent, sooner than 14 days. By ordering a service you ask us to start right away and confirm that you understand the right of withdrawal ends once the service is fully provided (the consultation has taken place or the plan has been sent).

7. Health notice and liability

7.1. KINERA provides sports and physical activity consulting and planning services. These are not healthcare services: we don't diagnose, treat or perform interventions. Our services don't replace an examination by a doctor. For severe or sudden pain, numbness, swelling or after an accident, see a doctor first. In an emergency, call 112.

7.2. If an online consultation isn't suitable for your situation, we'll tell you and recommend seeing a specialist in person.

7.3. You are responsible for giving accurate and complete health information. Follow the instructions when exercising; if you feel pain or discomfort, stop and contact us.

7.4. We are not liable for harm caused by inaccurate or withheld information or by not following instructions.

8. Intellectual property

The plan we send you is for your personal use only. It may not be shared, sold or published without our consent.

9. Personal data

We process your data in line with our Privacy policy.

10. Complaints and disputes

10.1. Send comments and complaints to info@kinera.lt. We'll reply within 14 days.

10.2. If a dispute isn't resolved, you can contact the State Consumer Rights Protection Authority (vvtat.lt) or use the EU Online Dispute Resolution platform (ec.europa.eu/odr).

10.3. These terms are governed by the law of the Republic of Lithuania.